Press Release Summary = Find out the complaints for online dating services
Press Release Body = Perfectmatch has an unsatisfactory record with the regional Better Business Bureau because of two complaints that have not been resolved. Dahl said he believes his company has responded to every complaint lodged against it, but records from the state Attorney General\'s Office show that\'s not the case.
Several people who complained said they haven\'t heard from the company, and the Attorney General\'s Office closed several unresolved complaints because Perfectmatch did not respond to its letters.
The Consumer Protection Division of the Attorney General\'s Office and the private, nonprofit Better Business Bureau accept consumer complaints. They work to resolve complaints by writing letters to the company, but they can\'t act as a private attorney for consumers or force businesses to respond. Both agencies keep a record of complaints. If a business is violating the Consumer Protection Act, the Attorney General\'s Office can sue the company.
Many of the Perfectmatch complaints were about the company\'s automatic-renewal policy. Unless members cancel their membership before the end of the period they agreed to, it is automatically renewed at the end of the period and they are billed again.
Dahl said that is clearly outlined on the Web site.
After the \"Dr. Phil\" show aired, Dahl said, it sometimes took up to a week for his employees to respond to customer complaints. Since then, he said, the company has hired a new director for its member-services team and responds within eight or nine hours.
\"When you\'re dealing with 3 million members - all with a very high expectation of having success, all yearning to find love, that eternal happiness that all of us are looking for - the expectations are very high,\" Dahl said.
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2025
